IP Telephony is here to stay and for plenty of good reasons. Where once Time Division Multiplexing (TDM) systems defined the rules of engagement for voice communications, today’s Internet Protocol (IP) systems not only deliver uncompromised voice quality but also enable a larger number of new possibilities. There’s no question that more organizations will continue to migrate to IP networks and take advantage of the technology’s added capabilities. Imagine routinely web-enabling a business presentation, video-enabling a business call, or seamlessly moving from a wireline to a wireless network in mid-conversation. And that’s just the beginning. IP-based networks also improve employee productivity, employee mobility, business performance, and all while streamlining costs.

In addition to reducing costs, Pinnacle Communications is helping organizations improve business communications and customer service. By leveraging IP Telephony, organizations can seamlessly and cost-effectively extend corporate phone features and IP-based applications to employees regardless of location, encouraging better communication and collaboration. Furthermore, by linking work locations together, organizations can avoid or reduce the cost of equipping smaller sites with the same capabilities as larger sites.

Similarly, IP Telephony enables many possibilities in the customer-service arena. Contact centers, for example, can take advantage of customer defined interactions such as click-to-talk and web callback, and can exploit collaborative communication such as content push, whiteboard sessions and video conferencing. Using IP-based teleworker solutions, contact center agents can be deployed remotely, enabling expansion of contact center operations across multiple geographies and time zones, and increased scheduling flexibility.

Pinnacle offers only the highest quality manufacturers and their product line like Mitel, Alcatel, and NEC. See what one of our packages can do for you. Contact us today.