Why Hosted?
Contact centers have now evolved to a point of complexity, expense, and importance
that marks a transition in how companies need to deploy them. The premises model that worked for many companies when the contact center was less complex – and that still works for the largest companies – burdens many other firms with unnecessary costs and upkeep, causing many businesses to forgo the features they need to be competitive in order to stay within budget. For these reasons, the hosted model is becoming increasingly popular. It offers companies compatibility with legacy systems, state-of-the-art features, customized capacity, low costs, security, control, and transparency.

Hosted benefits include:

• Flexibility - Hosted solutions are tailor made to fit the needs of any size business and can grow with the customer’s changing needs.
• End-to-end solution - Hosting brings the right technology together for optimal solutions, including a full suite of products and applications (not just the contact center, but also toll free lines, trunking, data network, TDM/VoIP)
  
• Security and reliability - Hosted carrier grade network with full redundancy.
  
• Dedicated Support - Contact center network support specialists that help customers stay focused on their core business to increase productivity and maximize technology investments.
  

Companies, and organizations within companies, that can benefit from hosted solutions can be found in a range of industries, including finance, healthcare, education, state and local government, retailers and media firms. Government agencies are under pressure to reduce budgets and do more with less. Mid-sized companies want to focus on their core competencies and reduce capital expenditures. But regardless of the differences, they all face one or more important challenge including:

• Coping with rapid growth and quick access to additional capacity and flexibility as needed.
• Avoiding large technology expenditures on upgrades and growth
• Match capacity to fluctuations in demand to avoid over- or under-investment
• Supporting the needed call handling to meed the requirements of users